

Frequently asked questions
All our products come with 1-year warranty from date of purchase. The warranty includes all manufacturing defects and excludes the following; accidental damage, water damage and / or third party repairs without prior approval by us.
Samsung S9/S9 Plus Refurbished UK | Unlocked Grade A+
Does the refurbished Samsung S9 work in other countries?
Yes, our Samsung s9/plus unlocked is good to use in the UK as well as other carriers from other countries around the world.
How is the security of the refurbished Samsung Galaxy S9+?
The refurbished Galaxy S9+ is secure with an original & authentic full Android version with all security patches installed.
Is the Android version of the Samsung S9 / S9 Plus upgradeable?
Yes, you can upgrade the S9 & S9 Plus from Android 8.0 (Oreo) up to Android 10.
Can my battery be replaced within the 12-month warranty?
Yes, if the battery malfunctions during the 12 months of the warranty period, it will be replaced for free.
How can I track my order delivery?
From the "My account" page, you can access all of your QwikFone orders and track the delivery of the latest order.
Can I return the S9/S9 Plus order if I paid with Klarna or PayPal Credit?
Yes, all unlocked refurbished phone UK orders can be returned within 30 days regardless of payment method.