While a second hand phone in the UK may come in an as-is condition, untested, QwikFone’s second hand devices are all tested and renewed, with different conditions reflecting only cosmetic differences. Our second hand phones go through a thorough 40-point testing process where any defects in the device are fixed.

Our second hand phones come with all guarantees and add-ons that ensure you a complete out-of-the-box experience:

• Brand-new accessories for free.
• New secure packaging.
• 12-month warranty policy.
• 30-day return policy.
• Free delivery.
• Pay in interest-free instalments using Klarna or PayPal Credit.

At QwikFone, our second hand phones come in 3 cosmetic conditions to choose from:

• Excellent:
  • The phone's body is the closest to new, but may have micro scratches.
  • The screen is flawless with no wear signs.
• Good:
  • The phone's body has light signs of wear and use.
  • The screen is also flawless with no wear signs.
• Average:
  • The phone's body has visible use & wear signs like scratches and dents.
  • The screen has small scratches.

Our 12-month warranty policy on used phones and accessories covers any manufacturer or refurbisher-caused malfunctions, whether it’s in the hardware or software.
Under our warranty, we guarantee a replacement or a refund.

Our return policy is 30 days (1 month). During this period, our customers can return their second hand phones and get a full refund.

QwikFone is a certified refurbishment centre. We don’t sell phones in an as-is condition, and we support our customers as they set up and use their phones:

• We sell only renewed phones.
• We have strict standards and testing procedures.
• We provide a 12-month warranty.
• Our customers are protected with a 30-day return policy.
• We have dedicated customer support with a technical background to provide after-sales help.

• QwikFone receives the mobile phone from the previous owner.
• Our team fully inspects the phone to assess the initial condition and grade.
• Renewal begins: We perform diagnostic testing using Phonecheck to identify and resolve any performance issues.
• We replace batteries, screens, and other internal components as needed, using high-quality parts that meet industry standards.
• The renewed mobile phones are packaged in biodegradable boxes with new accessories, the same as those included with the new unit of the same model.

All of our second hand phones are unlocked. You can use any SIM card from any network with our phones.